Computer Diagnostics: Testing and Troubleshooting
Computer Troubles? Let's Fix That!
At Tech Terminal, we understand how crucial your computer is to your daily life. That’s why we take computer diagnostics very seriously. PC problems can be complex and stressful, but we're here to help. Whether you're dealing with failure to boot up, blue screens, or hardware malfunctions like noisy components or overheating, our shop is equipped with the tools and expertise to perform thorough hardware and software diagnostics.
We'll carefully identify any issues with your system and provide a detailed time and cost estimate to get your device back to its optimal state as quickly as possible. If you choose not to proceed with repairs through us, there are no additional costs, and you are not obligated to use our services. We're here to ensure your computer is up and running smoothly, with no pressure.
Summary
- We utilize professional diagnostic equipment and software to assess your devices.
- Diagnostics are available for laptops, desktop, and custom builds. (Must ask about console/mobile device servicing)
- All diagnostics are performed by an experienced tech.
Diagnostics and troubleshooting:
$37 per customer device dropped-off
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The Diagnostics Process at The Tech Terminal
Step 1: Initial Assessment
We'll start by thoroughly assessing your situation to understand the specific issues you’re facing. Some common problems include failure to turn on or boot up, blue screen errors that may require advanced diagnostics, unusual noises, expanding palm rests, charging issues, display failures, keyboard or trackpad malfunctions, a decline in gaming performance (especially for custom builds), overheating that leads to shutdowns, and new custom-built computers not turning on.
Step 2: Diagnostic
Once we have finished an initial look, we perform a thorough diagnostic using advanced software and hardware tools. If the computer powers on, we run extensive tests to pinpoint any issues. If the computer doesn't turn on, we'll perform manual inspections and tests to identify the hardware failures.
Step 3: Results
We analyze the diagnostic results to determine what needs to be repaired or replaced. If you wish to continue with us, we'll offer options, from simple fixes to complete overhauls, ensuring recommendations are tailored to your specific situation. In some cases, a deposit may be needed to order specific parts for repair. Customer will be informed and continuously updated on device status.
Step 4: Repair & Return
With all the necessary components ready, we begin the repair process. Our diagnostics process is designed to seamlessly integrate new parts, replace any faulty components, and restore your system to full functionality. Once the repair is complete, we perform a thorough inspection to ensure everything is working perfectly.
We’ll notify you as soon as your device is ready for pickup or for our return service. Before you take your computer home, we’ll address any questions you might have about the repair and offer advice to help you maintain your device in the future.
Please Provide:
Your Device(s)
Power Cords or Adapters
Any Temporary Login Information
Tech Terminal
Services LLC